Terms & Conditions

1. Acceptance of Terms

By accessing or using Aknarahaman's website, mobile app, or services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

These terms apply to all users, including travelers, travel agents, and service providers.

2. Services Provided

Aknarahaman offers the following travel services:

• Flight Booking: Search and book domestic and international flights
• Hotel Reservations: Book accommodations worldwide
• Visa Assistance: Document processing and visa application support
• Tour Packages: Curated travel experiences and tour bookings
• Deals & Discounts: Exclusive travel offers and promotions

We act as an intermediary between you and service providers (airlines, hotels, visa centers, tour operators).

3. Booking & Payment

3.1 Booking Process

All bookings are subject to availability. Once you complete a booking, you will receive a confirmation email with your booking reference.

3.2 Payment

Payments are processed securely via Paystack. We accept:

• Credit/Debit Cards (Visa, Mastercard, Verve)
• Bank Transfers
• USSD Payments
• QR Code Payments

3.3 Pricing

All prices are in Nigerian Naira (₦) unless stated otherwise. Prices include applicable taxes and fees. We reserve the right to correct pricing errors.

4. Flight Bookings

4.1 Name Changes

Flight tickets are non-transferable. Name changes are subject to airline policies and fees.

4.2 Schedule Changes

Airlines may change flight schedules. We will notify you of any changes and assist with rebooking when possible.

4.3 Baggage Allowance

Baggage allowances vary by airline and fare type. Check your ticket for specific allowances.

4.4 Check-in

Online check-in typically opens 24-48 hours before departure. We recommend checking in early to secure preferred seats.

5. Hotel Bookings

5.1 Check-in/Check-out

Standard check-in is 2 PM and check-out is 11 AM. Early check-in or late check-out may incur additional fees.

5.2 Room Occupancy

Room rates are based on double occupancy. Additional guests may incur extra charges.

5.3 Hotel Policies

Each hotel has its own policies regarding cancellations, deposits, and amenities. Review hotel-specific terms before booking.

6. Visa Services

6.1 Document Processing

We assist with visa document preparation and submission. Visa approval is at the discretion of the embassy/consulate.

6.2 Processing Times

Processing times are estimates provided by embassies. We are not responsible for delays caused by embassies.

6.3 Visa Fees

Visa fees are non-refundable once application is submitted, regardless of approval status.

7. Tour Bookings

7.1 Tour Availability

Tours are subject to minimum group size requirements. We reserve the right to cancel tours that do not meet minimum requirements.

7.2 Itinerary Changes

Tour operators may modify itineraries due to weather, local conditions, or unforeseen circumstances.

7.3 Travel Insurance

We strongly recommend purchasing travel insurance for all tour bookings.

8. Cancellations & Refunds

8.1 Flight Cancellations

Cancellation policies vary by airline and fare type. Non-refundable tickets cannot be refunded.

8.2 Hotel Cancellations

Hotel cancellation deadlines vary. Canceling after the deadline may result in full charge.

8.3 Visa Cancellations

Visa service fees are non-refundable once processing begins.

8.4 Tour Cancellations

Tour cancellation fees depend on notice period. See our Cancellation Policy for details.

8.5 Refund Processing

Approved refunds are processed within 7-14 business days to the original payment method.

9. User Responsibilities

As a user, you agree to:

• Provide accurate and complete information for all bookings
• Ensure you have valid travel documents (passport, visas, etc.)
• Comply with all applicable laws and travel regulations
• Arrive on time for flights, check-ins, and tour departures
• Maintain confidentiality of your account credentials
• Not use our services for fraudulent or illegal activities

10. Limitation of Liability

To the maximum extent permitted by law, Aknarahaman shall not be liable for:

• Flight delays, cancellations, or schedule changes by airlines
• Hotel overbookings or service quality issues
• Visa application rejections or delays
• Tour cancellations due to weather, natural disasters, or political unrest
• Loss, damage, or injury during travel
• Third-party service provider failures

Our maximum liability is limited to the amount paid for the specific booking.

11. Intellectual Property

All content on this website, including logos, text, images, and software, is the property of Aknarahaman and protected by copyright laws. You may not reproduce, distribute, or modify our content without permission.

12. Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved in the courts of Lagos State, Nigeria.

Contact Us

For questions about these terms:

• Email: legal@aknarahaman.com
• Phone: +234 (0) 123 456 7890