Cancellation & Refund Policy
Last Updated: January 1, 2025
1. Overview
At Aknarahaman, we understand that travel plans can change. This policy outlines our cancellation and refund procedures for different services. Please review carefully before making bookings.
2. Flight Bookings
Cancellation policies vary by airline and fare type:
2.1 Refundable Tickets
- Cancellation fee: ₦25,000 - ₦50,000 depending on airline
- Refund processing time: 7-14 business days
- Full refund minus cancellation fee
2.2 Non-Refundable Tickets
- No cash refund for ticket value
- Taxes and airport fees may be refundable (₦15,000 - ₦30,000)
- Travel credits may be offered for future bookings (valid 1 year)
2.3 Airline Cancellations
- If airline cancels your flight: Full refund or free rebooking
- Schedule changes > 3 hours: Free rebooking option
3. Hotel Bookings
| Cancellation Notice | Refund Amount |
|---|---|
| 14+ days before check-in | 100% Refund |
| 7-13 days before check-in | 50% Refund |
| 3-6 days before check-in | 25% Refund |
| Less than 3 days | No Refund |
| No-show | 100% Charge |
Note: Non-refundable hotel rates are clearly marked and cannot be cancelled or changed.
4. Visa Services
Important: Visa service fees are NON-REFUNDABLE once processing begins.
- Before submission: 90% refund (₦10,000 admin fee)
- After submission to embassy: No refund
- Visa rejected by embassy: No refund of service fees
- Embassy fees: Non-refundable once application submitted
5. Tour Bookings
| Cancellation Notice | Refund Amount |
|---|---|
| 30+ days before tour | 100% Refund |
| 15-29 days before tour | 75% Refund |
| 7-14 days before tour | 50% Refund |
| 3-6 days before tour | 25% Refund |
| Less than 3 days | No Refund |
6. Deals & Promotions
- Flash Sales: Non-refundable unless specified
- Early Bird Deals: 50% refund up to 14 days before travel
- Package Deals: Follow the strictest policy among included services
- Group Bookings: Individual cancellation policies may differ
7. How to Cancel
To cancel a booking:
- Log into your Aknarahaman account
- Go to "My Bookings"
- Select the booking you wish to cancel
- Click "Request Cancellation"
- Follow the prompts to complete cancellation
Alternatively, contact our support team:
- Email: cancellations@aknarahaman.com
- Phone: +234 (0) 123 456 7890
- WhatsApp: +234 (0) 123 456 7890
8. Refund Processing
- Approved refunds processed within 7-14 business days
- Refunds credited to original payment method
- Bank transfers may take additional 3-5 business days
- International payments subject to exchange rate fluctuations
9. Force Majeure
In cases of natural disasters, pandemics, political unrest, or other unforeseen events:
- Travel credits offered instead of cash refunds
- Credits valid for 12 months from original travel date
- No admin fees for rescheduling
10. Travel Insurance
Recommendation: We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen cancellations, medical emergencies, and trip interruptions.